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Welcome To Our Website

  • Trading on London Road Since 1980

  • Over 20,000 Satisfied Customers

  • 100’s of Great Customer Reviews (Check Out ‘Why Our Customers Love Us’)

  • Free Surveys (Usually By The Owner Of The Business)

  • Fully Qualified Gas Safe & HETAS Registered Staff


Why our customers love us

I knew about you because friends and family have used you. I chose you because you are very friendly, pleasant and helpful. Graeme was very good at explaining the Fireplaces and Fires. Paul the fitter was very good. All I would have liked different would be a big discount and a cup of coffee.
Mrs WegielCarlisle
I have passed your shop many times and then a friend recommended I came to you. I had only been to one other shop but you had a wider choice. The showroom was excellent and Jan showed me all the options. I wanted an efficient fire and I chose the Nu-Flame Inset one. I am very pleased I came to you. …
Mrs LancasterCarlisle, Cumbria.
July 2013. I live in Carlisle and I always pass your shop on visiting my mother on London Road. You have a good reputation for good service. The showroom is very good and has lots of choice. You can take your time to look around. Graeme was excellent. Nothing was any bother. Products explained easi…
Mrs L ThompsonCarlisle, Cumbria.
March 2018 We have used you before to remove a fire and you provided a great service so we came to you again. Your showroom is comfortable and the staff very helpful. Graeme helped us chose the Pevex Bohemia 60 Cube Double Sided Stove. Tony and Alan the fitters were wonderful. We would absolutely…
Stuart & Kellie Miller, Houghton, Carlisle.
November 2012. I have used you before so with prior experience of good service and goods i’m back. The showroom is good and Eileen is very helpful. I had the New Multi Fuel Pevex Slimline Inset Stove and the Flue Lined. The fitters Paul and Jamie were excellent. I am pleased I came to you and w…
Mrs QuayleAikten, Wigton, Cumbria
September 2013. I have shopped with you before and came back because you are excellent. My shop experience was first class and Graeme was very professional and helped me choose my Jupiter sandstone suite. Very very helpful and curtious, thank you.
Mrs HobbsCarlisle, Cumbria.
January 2013. I was recommended to you by a friend. The showroom is very pleasant. Graeme was kind and explained exactly what I wanted to know. I got the Nu Flame High Efficiency Convector Living Flame Flame Gas Fire with Remote Control. Stuart the fitter was very pleasant, polite and very clean in …
Mrs GrahamPenrith, Cumbria
May 2013. I had seen you local advertising and I often pass your showroom and I came to you because of references from other customers and your locality is close to our residence. The showroom is well laid out and easy to browse. Eileen was very helpful and efficient. She answered any questions and…
Mr NettletonCarlisle, Cumbria.
January 2013. We know you because we are local and a friend recommended you. You have a good variety of fireplaces in the showroom. Eileen could not be better she was able to explain everything. We chose the Elgin and Hall Verdena with lights and the Nu Flame High Efficiency Living Flame Gas fire wi…
Mr & Mrs ArmstrongHarraby, Carlisle, Cumbria
I saw you when visiting Carlisle and liked what you had on offer. The showroom was very clean and tidy. Graeme was very good at explaining the products to me. Stuart Wright the fitter did a good job. He’s a nice lad. I wouldn’t change anything, everything is ok.
Mr CullenDumfries
We knew you through word of mouth and we chose you because you were recommended to us and the price. The showroom had a wide and varied choice. The showroom staff were excellent and gave good advice. The fitters Stuart and Jamie were, excellent, expert and pleasant. I am very pleased I came to you.
Mrs BowditchStanwix
February 2013. I saw you in the Cumberland News. You were the most helpful of all the other Fireplaces Shops we tried. The showroom was very good. The experience was very good. Graeme was very helpful. We chose the Laura Ashley Hyacinth Oak Fireplace with the Nu Flame High Efficiency Convector Open…
Mr & Mrs BellAlston, Cumbria
July 2014 I chose you because you had a large choice of fires and fireplaces. The displays were excellent and Graeme was very good. I bought a Aurelia fireplace with lights and a remote control NuFlame convector gas fire. Ian fitted it and he was very good, I’m very pleased.
Mr BellSilloth
April 2013. I was told about you by people I know. The showroom is excellent. You have a very good selection and Graeme is very helpful. I bought  the Gazco Designio Hole in the Wall fireplace with the white stones and marble slips. I got my own fitter to install it. I am pleased I went to Traffo…
Mrs DuttonKirkby Stephen, Cumbria.
October 2014 I chose you because you had the best selection and you also had the fire I loved. The showroom was very helpful, it was nicely laid out and I was left to browse at my leisure. Peter was very helpful and I bought a oak mantle with a stone tiled back and hearth and a manual Nu Flame sl…
Mrs BunyanCarlisle
February 2013. We have passed your shop a few times and noticed that you had a good selection. When we came into your shop we found it very good and Peter was excellent and we were impressed by the selection of fires. We chose the Nu Flame High Efficiency Open Living Flame Gas Convector Fire. We cho…
Mr & Mrs CollingeKirkpatrick-Fleming, Dumfries & Galloway, Scotland
February 2014 I saw you as I was driving past and I wanted to buy local, but to be honest I went to you because I didn’t know where else to go. In the showroom you had a good variety of products but found it hard to chose so visited 3 times before we decided. Graeme was friendly and we chose to b…
Mrs WatsonCarlisle
We last dealt with you about 20 years ago. We chose you this time because we were satisfied last time. You had the most efficient staff compared to other firms. The showroom has a good selection of fireplaces. It is well laid out. Graeme explained everything to us he is very efficient. Paul is a ver…
Mr & Mrs UnderwoodHoughton, Carlisle
April 2013. I have bought of you before and that its was my previous experience that brought be back. Your showroom has a good layout and range of fires. Graeme is friendly, helpful and knowledgeable and he answered our questions well. I chose the Gazco High Efficiency Balanced Flue Gas Fire. The fi…
Mrs SmithPenrith, Cumbria
September 2017 I came to you because my sister in law was happy with your work. You have a good selection of well laid out fires which are easy to see. Matthew was very helpful and we came away happy having ordered a Gazco Logic Convector Gas Fire with Remote Control in a Brass finish. Jamie the …
Mr Temple, Wigton
September 2014 I chose you because you’re situated in town and you have plenty on display. Stuart was very helpful and explained everything well. The showroom was well stocked and I bought a Radient fireslide gas fire. Jamie fitted it and he was very helpful, efficient and clean. I’m fully satisf…
Mr FairlieCarlisle
I knew you because of your prominent  shop position and I pass it 2 or 3 times a week. I chose you because the shop has been there several years and you have a good choice of fires. You have an attractive showroom which makes good use of the space and you can see in place what you want to buy. Eile…
T.S. GrahamWetheral Pasture
November 2012. I’ve always known where you are. I chose you because of the good reception I got from Graeme in the shop. The showroom is excellent and Graeme explained everything perfectly. I decided on the Yeoman CL5 multi Fuel Stove. The fitter David was perfect. I enjoyed the whole experience.
Mr CredieCumwhinton, Carlisle, Cumbria
July 2013. A bloke in the Fireplace on the Kingstown Industrial Estate recommended you. The showroom is good and Eileen was very good, knowledgeable and helpful. We chose the Acquisitions Rubens Fireplace with Honed Granite. We had our own fitter but you were generous with your advice. We are pleas…
Mrs V StokesSeascale, Cumbria.
October 2013. A friend had told me about you and I chose to buy from you because I liked what I saw. I thought the showroom was very good and Stuart could not be better. Ian fitted my gas fire and my overall experience was first class.
Mrs BryceCarlisle, Cumbria.
October 2012. We knew you from driving past the shop. You had the New Set of Marble and The Nu Flame High Efficiency Slimline Gas Fire we wanted. The showroom was excellent and Jamie the lad explained everything included detailed costs. He was very helpful. I’ve already told people how good the ga…
Mr & Mrs RichardsonScotby, Carlisle, Cumbria
March 2014 We knew about you from other people going past your shop and we chose you because you were local. The showroom was very warming on a cold day and there were lots of fires to pick from. Eileen in the shop was very helpful and we bought a E button natural gas convector fire. We are very …
Mr & Mrs TiffenWigton
December 2013 We had bought from you previously and came back because you were very good. The showroom was very nice, Eileen was helpful and we bought a Dimplex Cheriton electric fire. We are very pleased with you and our purchase.
Mr & Mrs AskewGretna
April 2013. I have known where you shop was for a long time. The showroom is very good Graeme is extremely good on all aspects of your fires. We chose you because of your knowledge of the products. We chose a White Marble Fireplace with Lights and the Nu Flame High Efficiency Open Living Flame Gas C…
Mr HollywoodCarlisle, Cumbria.
January 2013. I pass the shop daily and came to you because of your good range and advice. The showroom is excellent and Peter was excellent. We got the Gazco ‘E’ Box High Efficiency Glass Fronted Convector with Remote Control. The fitters Paul and Jamie were excellent. I am very pleased..
Mr GillMorton Park, Carlisle, Cumbria

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