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July 2017

I found Trafford Fireplaces on Facebook and chose your company because of your customer service.

The showroom was good and Graeme was very helpful in explaining the products to me.

I bought a Gazco Studio 1 gas fire which was fitted by Tony who was pleasant.  There was a small problem with the fire not working but this was quickly rectified.

I am very happy with the service Trafford Fireplaces gave me.

Mrs MutchPenrith

August 2017

We saw your shop when passing one day and decided to come in and have a look at your stoves.

The showroom had a good range of products on show and the staff were very friendly and helpful.

We purchased a Stovax stove, with the help of the staff who answered all our questions.  The fitter David worked hard and was also tidy and courteous.

We are very happy with everything from Trafford Fireplaces.

Mrs BrowneCockermouth

July 2017

We were looking for a new gas fire and as we had bought our original gas fire from yourselves 20 years ago we decided to come back and have a look.  We had also received recommendations from friends.

Your showroom was nice and warm with plenty of choice and the staff were very helpful in explaining the products to us. We bought a Gazco gas fire which was fitted by Jamie.  His work was neat and tidy and he explained the working of the fire, warranty and servicing. 

We are very pleased we came back to Trafford Fireplaces and we are now using the fire, which is a big improvement over the old one.

 

Mr KartachCumwhinton, Carlisle

September 2017

I had bought from Trafford Fireplaces in the past and as the previous work was very good I decided to call in.

The showroom has a very good selection of products and the staff were helpful in explaining the products to me.

I purchased an Icona 800 gas fire which was fitted by Tony who did a very good job.

Judith BrownlowBrampton

August 2017

I heard about Trafford Fireplaces from a relative and as she was happy with the work you did for her I decided to call in and have a look at your gas fireplaces.

The showroom was lovely and friendly and I was served by Matt who was helpful in explaining the products to me.

I purchased an Elgin & Hall Siena fireplace and Gazco Logic convector gas fire and this was fitted by Tony and colleague.  He was excellent and I cannot speak more highly of them.

I am pleased with everything and all problems were solved.

Mrs K WilsonAnnan

July 2017

I was looking for a new gas fire and came into Trafford Fireplaces as I had bought a fire from you before and you have the best display of gas fires in town.

The staff (Matthew) were very helpful in explaining the products to me and I decided on a Legend Vantage gas fire. This was fitted by J20 who did a very good job.  I was very pleased with everything at your shop.

Mrs DurkinCarlisle

August 2017

I saw your shop on London Road and as you were really helpful when I was desperately trying to get firebricks before Christmas I decided to call in and have a look at your multifuel stoves.

The showroom was really good and the staff were very, very helpful.  With the help of Matt I decided on an Aarrow Ecoburn 5 widescreen multifuel stove. This was fitted by Tony who did an excellent job.

I am very pleased I came to Trafford Fireplaces.

Peter ScottPenrith

July 2017

I chose Trafford Fireplaces as many years ago I bought a fireguard from you and you had a good range of products.

The showroom is well laid out and the staff are very helpful. I bought a Nu Flame Energis gas fire and fireplace. The fitter (Jamie) did a very good fitting my fireplace and I am pleased with everything.

Mrs HowisDalston, Carlisle

August 2017

I heard about Trafford Fireplaces through word of mouth and on a recommendation by two satisfied customers.

The showroom was welcoming and had a good display of products.

The staff were very helpful and explained the products to me. Graeme (member of staff) helped me choose a slimline Nu Flame Ultra 2 gas fire which was fitted by J20 who was very good and explained everything to me.

I am satisfied with everything and my experience with your company was straightforward.

 

Hazel ThompsonCarlisle

July 2017

I visited Trafford Fireplaces as I live in the area and I could come in and have a proper look at the fireplaces and talk with your staff who are extremely helpful and knowledgeable about the products without being overbearing.

I chose a Gazco Logic HE gas fire with the help of Graeme and this was fitted by J20 and Jamie.  The fitters were very considerate and approachable. The work was good and when they hit a little snag they came straight back to fix it.

I am very pleased I came to your shop.

 

Hazel GibsonCarlisle

July 2017

I was looking for a new gas fire and as I knew about Trafford Fireplaces I decided to call in and have a look.

The showroom has lots of space and everything is easy to see.

The staff were extremely helpful and they knew what they were talking about when explaining the products to me.

I bought a Gazco Logic convector gas fire and I am very pleased I came to Trafford Fireplaces.

Mrs K HyslopCarlisle

July 2017

I visited Trafford Fireplaces because I already knew about the shop and it had the most choice of fireplaces.

The showroom had plenty of space and a good choice of products.

The staff were very polite and helpful and explained the products satisfactorily. 

I purchased a Dimplex Adagio electric fire and Verdena surround which was fitted by Jamie. He was very polite and a good clean worker.

I am very satisfied with everything.

Mr SimoniniPenrith

July 2017

I was looking for a new solid fuel fireplace and my daughter told me about Trafford Fireplaces.

You have a good range of fireplaces and the showroom is very smart.

The staff were great and Brenda helped me make my choice of a Percy Doughty Toulouse coal kit and Stovax tiles.

Thank you for my vouchers and as I was planning to visit your shop again to buy a spark guard and some other things I will use the vouchers then.

Miss PottsCarlisle

July 2017

We were looking for a new fireplace and found the Trafford Fireplaces website on the internet.  It was well set out with plenty of fireplaces.

The showroom was very good and the staff very helpful. Would recommend your company to friends.

We purchased a C&J Ecoflame electric fire/fireplace and Jamie fitted it for us.  He was extremely efficient, very pleasant and a clean worker.

We are very pleased with everything Trafford Fireplaces did for us.

Mr & Mrs DummiganAppleby

June 2017

We came to Trafford Fireplaces as we had bought a fire from you a few years back and were satisfied with our purchase.

The outlay of the showroom was perfect and the member of staff who served us (Matthew) was very helpful and explained the products to us.

We purchased a Firecharm electronic gas fire and it was fitted by Jamie who was excellent.

Mr & Mrs IrvingCarlisle

July 2017

I heard about Trafford Fireplaces through a surveyor in Caldbeck. You were highly recommended by a colleague of the surveyor and the estimate I received was half the cost of a rival company.

The staff were very helpful and Graeme helped me choose a solid fuel stove and liner which was fitted by Tony and his colleague. They were extremely efficient and left no mess. They were very good indeed.

I am very pleased with everything and I now have a functioning chimney which has been a problem for the past 27 years, many thanks.

Mrs BirdWigton

June 2017

I chose Trafford Fireplaces as I was already aware of the shop and I had witnessed my sons fireplace being fitted and was impressed.

The staff were very helpful (Brenda) and I finally chose an Elgin & Hall Bracken electric LED suite in Ivory.

The fitter (Jamie) was polite and courteous and did an excellent job.

I would have liked to have seen the fireplace I chose before I bought it but I know you can’t show all products in your shop.

Mrs CharltonCarlisle

July 2017

We heard about Trafford Fireplaces through word of mouth from a couple of acquaintances. 

We were given great information in the shop on all options and the staff (Matthew) were very helpful and knowledgeable.

The showroom had plenty of choice on show and the staff explained and demonstrated various options to us. We had plenty of time to look around and discuss the products.

We bought a Nu Flame Ultra 2 gas fire and Jamie the fitter was excellent, very friendly and considerate. He explained everything and left our room clean and tidy.

We would recommend your products and Trafford Fireplaces to friends and family.

Mr ConnorPenrith

May 2017

I was after a new fireplace and as a family member had bought from you a couple of years ago I decided to call in to your shop and have a look.

Trafford Fireplaces had the best choice of products around and the showroom is well laid out and has lots of choice.

Graeme was very helpful and knowledgeable about the products and I am very very satisfied with everything.

I would definitely recommend you to anyone thinking of changing their fireplace. I love my new fireplace, it totally transforms the room. 

Mr DaysonKirklinton, Carlisle

June 2017

We have known Jan and Peter who own Trafford Fireplaces for 20 plus years and they installed our first wood burner in 2002.

There prices are competitive and they give excellent customer service.

They have a well laid out showroom and the staff are very helpful and knowledgeable. We finally chose a Heta 45 multifuel stove.

Tony and colleague (fitters) were friendly and professional and we are very pleased with everything.

Mrs CroninBrampton

May 2017

We visited Trafford Fireplaces as your company had done work for us in the past which we were pleased with.

The showroom is clean and tidy and well laid out and the staff are very helpful.

We purchased a Nu flame ultra 2 gas fire and Verdena fireplace and this was fitted by Jamie who was a clean and tidy worker.

The job was done to our satisfaction.

Mr & Mrs WeltonCarlisle

June 2017

Trafford Fireplaces has been in Carlisle for years so we decided to call in and have a look at your electric fires.

You have a nice shop front and the showroom is ‘spot on.’ 

The staff, while explaining the products to us, were very very very helpful and we finally chose a Dimplex Cheriton electric fire.

We are very pleased with the service we received from your company and your staff are ‘spot on.’ They get a big thank you from us.

 

Mr CouplandCarlisle

June 2017

I knew about Trafford Fireplaces as I had purchased from your company before.

Your showroom is well laid out and has a well presented selection of products.

Graeme was an excellent member of staff who explained the products to me and helped me choose an EKO 3030 gas fire. This was fitted by J20 who was a very clean and informative fitter.

Mr LowryCarlisle

June 2017

I came to Trafford Fireplaces because you have a good reputation and a friend had a fire fitted by you. I had also seen your vans around which are very distinctive.

Your showroom is very warm and the staff (Matt) knew what he was talking about when explaining the products to me which made the selection of a Nu-Flame Ultra 2 gas fire easy.

The fitters (Jamie & J20) were very good and explained things simply and they arrived on time.

Thank you for the vouchers which will be passed on to friends, etc and many thanks for your service.

Tom AndersonCarlisle

June 2017

I was looking for a 22″ gas fire and found your website on the internet.

Your showroom is welcoming and efficient and Brenda was very helpful and responsive in serving me.

I bought a Gazco gas fire and Tony did an excellent job fitting it for me and I am very satisfied I came to Trafford Fireplaces.

Mrs WillacyAnnan

May 2017

I was looking for a gas fire and as I had been to Trafford Fireplaces before I decided to come back.

The showroom is very nice and the staff and very good and helpful. Peter helped me chose an EKO 3035 gas fire which was fitted by Jamie who was also very good and very friendly.

I am pleased with everything provided by your company.

Mrs McCaffertyCarlisle

June 2017

I have seen your shop whilst driving and have also heard about you through word of mouth.

The showroom and service was good and I chose a Pevex x40  cube multifuel stove with the help of Brenda who explained the products to me.

The fitting service provided by Tony was good and I am pleased I came into Trafford Fireplaces.

 

Cara StanhopeCarlisle

June 2017

I have known about Trafford Fireplaces for many years and decided to come in and have a look around and I was very impressed with my visit.

The showroom had a good display which was accompanied by good information and Matthew was very helpful and explained the products to me.

Tony the fitter fitted my Huntingdon 30 balanced flue gas stove and his workmanship, communication and attitude was first class.

Ken SmithCarlisle

May 2017

I knew that Trafford Fireplaces existed and decided to go in and have a look at their fireplaces.

The showroom was well stocked and the sales people were friendly and efficient and Matthew was very helpful in explaining exactly which products were available.

Jamie who fitted our gas fireplace was a very clean worker and friendly. I am pleased I came to Trafford Fireplaces.

 

 

Jim & Sylvia RobertsonCarlisle

May 2017

Trafford Fireplaces was recommended to me through word of mouth.  The showroom was very good as where the staff. I was after a fireplace and Brenda explained the products to me.

I purchased a Gazco Logic HE gas fire and the fitters (The two Jamie’s) did an excellent job fitting the fireplace.  I am very pleased I came to your shop.

Steven ChristyPenrith
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