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March 2018

We came to you by recommendation. The showroom is incredible. Graeme gave exceptional service. We bought the Nu-Flame Ultra 2 Remote Control Convector Gas fire. Jamie the fitter was excellent. We are pleased we came and have already recommended you.

David and Carol Dunning, Wetheral

March 2018

We saw you on the high street and bought a fireplace from you 10 years ago. The showroom is warm, spacious and pleasant. The shop staff and Graeme are outstanding. We bought the Heta 45 Multi Fuel Stove. The fitters David Southwell. Excellent work. Two very polite young fitters. Everything was perfect, Price, quality and delivery. Highly recommended.

March 2018

I was recommended to you by previous customers of yours. The showroom was excellent. The staff were most helpful and friendly. Matthew helped me choose the Gazco logic Slide Control Balanced Flue Gas fire. Jamie the fitter was excellent. He had more bricks to replace the old balanced flue fire, but he was fine. I am so pleased with you. I will certainly recommend you.

Mr Wilkinson, Lowry hill, Carlisle.

March 2018

Traffords replaces our fireplace at Moorhouse Road and did a first class job so we’ve come back. You have plenty of choice of surrounds and fires. Brenda was very helpful and explained everything perfectly. We bought the Elgin & hall Verdena Suite in Marble and the Nu-Flame Ultra convector Gas fire. The fitters Jamie & Brendan were both professional and friendly. They were clean in their work and left no mess. We are very pleased we came to you and would definitely recommend you.

Mr & Mrs Statter, Upperby, Carlisle.

February 2018

I came to you because of your reputation. The showroom is excellent and the staff are very professional. Brenda helped me chose the Elgin & hall 48″ Verdena Marble Fireplace Suite with Lights and the Nu-Flame Energis Ultra Convector gas fire with Remote Control. The fitter Jamie was excellent. I will highly recommend you.

Mrs Neil, Hayton.

March 2018

We have used you before to remove a fire and you provided a great service so we came to you again. Your showroom is comfortable and the staff very helpful. Graeme helped us chose the Pevex Bohemia 60 Cube Double Sided Stove. Tony and Alan the fitters were wonderful. We would absolutely recommend you and have done to family and friends.

Stuart & Kellie Miller, Houghton, Carlisle.

February 2018

We came to you because you are a well known and respected local supplier. I had a great showroom experience and everyone was very friendly, professional and helpful. Graeme was very helpful and knowledgeable. We Chose the Gazco Vogue midi Gas Stove with Remote Control and a Balanced Flue one for our other room. The fitters Tony and Allan were excellent. Very friendly and cleaned up very well before going. We’re very pleased we came to you and would definitely recommend you.

Mr & Mrs Kissock, Cargo, Carlisle.

February 2018

I came to you because you are local and I needed a shop that had engineers and fires. The showroom was small but adequate. Brenda was very good, attentive and cheerful. I bought the Nu-Flame energis 2 Convector gas Fire with High Level Button controls. J20 the fitter did a good job. He was pleasant and informative. I am please I came to you. I would have thought the standard warranty would have been longer than 1 year.

Cyril Edwards, Harraby, Carlisle.

February 2018

I came to you as you were a local firm. Your showroom is excellent, with lots of products and a nice sales lady, Brenda. She was very helpful. I bought the Oak Atwick Mantel with stepped Marble and the Nu-Flame Energis 2 Slimline gas fire. Jamie the fitter was great. I’m very happy with his work. I am very pleased I came to you and have already recommended you,.

Andrew Minnion, Stanwix, Carlisle

January 2018

I came to you because of your general appearance compared to other outlets we saw. Good outlay of choices. Your staff are very welcoming, friendly and courteous. It is an enjoyable place to visit. Graeme was helpful, very much so. We spent a long but pleasant time exploring the options. Paul the fitter was truly excellent. He knows his stuff. an enjoyable presence in our home. We don’t think anything can have been done better and we will recommend you heartly.

Mr Brown, Wigton.

February 2018

I came to you as I bought a stove some 12 years before and it gave good service. There is a comprehensive choice in the showroom and good advice is given. Graeme is very helpful, he explained what I needed. I bought a new Juno 5KW Stove. Paul the fitter, he came on time and worked well. He also gave me sound advice. I will recommend you.

Mr Stables, Great Salkeld, Penrith.

February 2018

We were recommended to you by neighbours and British Gas. Your showroom is much larger than we expected with an extremly good choice of fireplaces. Matthew was very good with extensive knowledge of all products. He was very helpful. We bought the Elgin & Hall Vitalia Marble Fireplace and the Gazco Logic Balanced Flue High Efficiency Convector gas fire with the Slide Control. The fitters Jamie and Brendan were excellent, with a ‘Tidy as you go’ attitude. We are very pleased. We will certainly recommend you.

Mr & Mrs Kennedy, Haltwistle

February 2018

We came to you because you have more choice and a good reputation. Its nice to see the fires working and different combinations. Brenda was very helpful and explained the fires well. Jamie the fitter explained how to use the the fire and there was no mess. I will recommend you.

Mr & Mrs Rae, Little Corby.

February 2018

I came to you because of my previous experience of getting a fire from you. This time I wanted a Remote Control Gas Fire. Matthew was very helpful. I got the Nu-Flame Evolution Tapered Fire. Jamie the fitter was excellent, 1st class work and cleaned up as well. I am very pleased with all aspects of the service. I will recommend.

Mr Holmshaw, Carlisle.

November 2017

I have used your shop twice before. This time I just needed a Gas Fire. Brenda quickly identified what we needed and pointed us in the right direction. We bought the Nu-Flame Slimline Energis Ultra 2 Living Flame Gas Fire with High Level Button Controls. Our fitter J20 was very capable and explained the workings of the new fire. We had no problems. I have already recommended your services.

Mr & Mrs Jefferson, Sandsfield Park, Carlisle.

September 2017

We saw your advert and came into the shop.The showroom was well laid out and the staff were very helpful and knowledgeable. Matthew helped us choose the Gazco Riva 2 500 Hole – In – The – Wall Gas Fire with Granite Slips. The fitters Tony and Allan were absolutely brilliant. They were professional, through and tidy. We have already recommended you.

Mr & Mrs Campbell, Annan

February 2018

I was recommended to come to you by my son, because you’re the best in the area. The showroom is very welcoming and products well presented. I found Brenda and the staff very helpful with good product knowledge. I bought the Nu-flame Energis Ultra 2 High Efficiency Living Flame Gas Fire with the High Level Button Controls. Jamie the fitter was excellent. I am 100% happy and would certainly recommend Trafford Fireplaces.

Mrs Rogers, Gretna

January 2018

I came to you as your a long established company. You have a modern showroom and a good display of fires. Graeme was very helpful explaining the Fires. I chose a Flavel Renoir in Black. J20 the fitter was quick and did a good job. I am pleased I came to you and I would recommend you.

Mr Baty, Carlisle

December 2017

I came to you because of your good reputation. I was very impressed with the showroom. Graeme was helpful in explaining the fires to me. I bought the EKO 3030 Gas fire in Brass. J20 the fitter was good. I am pleased I came to you.

Mr Beggs, Carlisle

January 2018

We came to you because of good prices and plenty of choice. The showroom has nicely presented stock, a pleasure to view. Brenda was very attentive  and answered all our questions. We bought the Nu-Flame Energis Ultra 2 High Efficiency Living Flame Gas Fire. J20 worked very well, everything cleaned up. Fireworks great. (Hope he manages to ride his bike in this weather). We are very pleased with everything done.

Mr & Mrs Kelton, Carlisle

January 2018

I was recommended to come to you. You have a well designed showroom to suit all tastes. I loved the fireplaces with the pretty tiles at the sides. Your staff are excellent. Brenda answered my queries with clarity. I bought the EKO 3030 Living Flame Gas Fire in Brass. Your fitters are excellent. Professional, clean, courteous and kind.

Jamie came to fit my fire and when he got the old one out and I saw what was behind it, my first words were “what a mess”. He cooly answered “I have seen worse”. I think he was trying to cheer me up. What a lovely kind young man.

However Trafford Fireplaces did not leave me in the lurch but soon arranged someone to sort it out. This was Antony Dodds who fitted a cowl on my chimney. The birds will now have to find a new abode.

Your customer care is first class and your staff are top of the class. Thank you.

Mrs Isabel Mark, Carlisle

December 2017

I needed a new fire so I popped in for a look around. We liked what we saw. The showroom was great, we had a walk around twice, Matthew was friendly. Nothing was too much bother. We bought a Melford Mantel in Light Oak and Beige Marble and a 3D Eko Flame Electric Fire. The lad that fitted the Fire and Fireplace (J20) was great. Many thanks to him. We are very pleased.

Mr & Mrs Jones, Carlisle

December 2017

I came to you because of the amount of Fires you have on display and the good staff. The showroom is well presented and very informative. Brenda was very helpful. I chose the Eko Gas Fire. Jamie the fitter was very respectful of my decor and carpets. I am very pleased.

Mrs Anne Shaw, Harraby, Carlisle

December 2017

I was told to come to you by my son Alan Wilson from Dumfries. You have a good selection of fires working in the showroom. The salesman Matthew explained all the products and was very helpful. We bought the Stovax Regency Mantel with the Verona Beige Marble and the Gazco High Efficiency Balanced Flue Remote Control Living Flame Gas fire. Jamie the fitter was excellent 10/10. We are pleased we dealt with you. We will recommend you.

Mr & Mrs Wilson, Dumfries

January 2018

You have a good display compared to other companies. The showroom is very good. The times I have called in the staff have been a very good help. Graeme explained everything very well as I wanted a balanced flue fire. I bought the Gazco Logic High Efficiency Balanced Flue Gas fire with Remote Control. I was very impressed with Jamie the fitter. He was very professional, tidy and cleaned all away. I am pleased I came to you. It was just difficult to park when I called in.

Mrs Cameron, Carlisle

November 2017

I looked in your shop window and decided to go in. The showroom is very good and Graeme was helpful. I chose a Gazco Logic Balanced Flue Remote Control Fire. The fitter J20 was very good. I am very pleased I came to you.

Mrs Tate, Carlisle

December 2017

I was recommended to come to you by a family member. There is plenty of choice in the showroom. Brenda was very helpful. I chose the Elgin & hall Verdena Marble Fireplace with the Gazco Logic Convector with Slide Control. Jamie and J20 fitted the Fire and Fireplace. Some seals were missing. On there return visit it was all sorted.. I am pleased I came to you.

Wendy Foster, Houghton, Carlisle

December 2017

I was recommended to come to you. The showroom is very good. Matthew was very good at helping me chose a fire. The Gazco Logic Convector Slide Control. Jamie the fitter was excellent. I am very pleased

Mr & Mrs Underwood, Carlisle

December 2017

We were looking for a new modern fire. After visiting a couple of showrooms, saw the styles we liked that of Traffords. I liked the logical layout and choice available in the showroom. The staff were friendly and knowledgeable about the products and left me confident I had a good product. I bought the Gazco Logic High Efficiency Convector with Slide Control. The fitter Jamie worked tidily, keeping mess to a minimum. A good professional job. I was pleased with the whole experience. Thank you for a hassle free transaction.

Ewan Murray, Houghton, Carlisle

November 2017

I have used your company before so I came back for a new fire. You have a great showroom (I love the pictures on the wall). Your staff are great and Matthew was very helpful. I bought a Gazco Logic Slide Control Gas fire. The fitter Jamie was really friendly. His work was excellent. Pleased we came. recommended to friends.

Mr & Mrs Kennedy, Dumfries
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